Frequently Asked Questions

What is the return policy for GilsonsOnline?
We guarantee the quality of all items purchased at GilsonsOnline.com.

If your item arrives to you broken or damaged, you may return your item for a replacement. Be sure to keep the original product container. For best results, use the shipping packaging your order arrived in, and send your items back to us. We will credit your account for any shipping expenses you incur upon receipt of the damaged goods.

If you need to return your purchase for a refund, please send to us a copy of your invoice along with your order and we will credit your account for the value of the merchandise only, upon receipt of your returned order.

Please send your item securely, in its original packaging, to:
Gilson's Engraving
7116 Miami Avenue
Cincinnati, Ohio 45243

Can orders be shipped outside of the United States?
Sorry, we are unable to ship outside of the United States at this time.

Is my credit card information safe online?
Absolutely! Orders placed on our GilsonsOnline site are encrypted using Secure Socket Layer (SSL) technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only.

Will GilsonsOnline sell my e-mail address to other companies?
Absolutely not. At GilsonsOnline, we are committed to ensuring your privacy as a customer. You can be confident that GilsonsOnline does not sell or exchange names, or any other information about our online customers, with third parties.

How do I repair my broken Swarovski crystal pieces?
For all repairs on Swarovski crystal pieces, we recommend going through Swarovski directly. Call Swarovski customer service at 1-800-426-3088 and a representative will be happy to assist you in your repair.

Where can I find Swarovski crystal retired items?
Three of our favorite sites for retired and discontinued Swarovski crystal pieces are www.swanseekers.com, www.crystalexchange.com, and www.mortonscrystal.com. On these sites you can buy and sell Swarovski pieces that you may not find still available at GilsonsOnline.com.

For any further assistance, or to place an order by phone, call us toll-free at 1-800-906-7654


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