|What is the return policy for GilsonsOnline?
We guarantee the quality of all items purchased at GilsonsOnline.com.
If your item arrives to you broken or damaged, you
may return your item for a replacement. Be sure to keep
the original product container. For best results, use
the shipping packaging your order arrived in, and send
your items back to us. We will credit your account for
any shipping expenses you incur upon receipt of the
If you need to return your purchase for a refund,
please send to us a copy of your invoice along with
your order and we will credit your account for the value
of the merchandise only, upon receipt of your returned
Please send your item securely, in its original packaging,
7116 Miami Avenue
Cincinnati, Ohio 45243
Can orders be shipped outside of the United States?
Sorry, we are unable to ship outside of the United States
at this time.
Is my credit card information safe online?
Absolutely! Orders placed on our GilsonsOnline site
are encrypted using Secure Socket Layer (SSL) technology,
so rest assured that your transactions are protected.
With SSL implemented on both the client and server,
information sent via the Internet can be trusted to
arrive privately and unaltered to our server only.
Will GilsonsOnline sell my e-mail address to other
Absolutely not. At GilsonsOnline, we are committed to
ensuring your privacy as a customer. You can be confident
that GilsonsOnline does not sell or exchange names,
or any other information about our online customers,
with third parties.
How do I repair my broken Swarovski crystal pieces?
For all repairs on Swarovski crystal pieces, we recommend
going through Swarovski directly. Call Swarovski customer
service at 1-800-426-3088 and a representative will
be happy to assist you in your repair.
Where can I find Swarovski crystal retired items?
Three of our favorite sites for retired and discontinued
Swarovski crystal pieces are www.swanseekers.com,
On these sites you can buy and sell Swarovski pieces
that you may not find still available at GilsonsOnline.com.
For any further assistance, or to place an order by
phone, call us toll-free at 1-800-906-7654